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[Music] in this procedure youll learn to use restatement reflection and clarification to obtain patient information and document patient care accurately to put the patient at ease greet him pleasantly identify him introduce yourself and explain your role hi mr dixon im laura im going to be updating your medical record today to protect confidentiality and prevent interruptions choose a quiet private area for the interview were updating our medical records and i just want to make sure we have all your information correct explain why you need the information complete the history form by using therapeutic communication techniques record the patients full name including middle initial his address including apartment number and zip code marital status gender age and date of birth telephone numbers home sell and work insurance information and the name address and telephone number of the patients employer if any of this information has already been entered into the electronic record veri