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IS NOT EASY TO WORK IN A RESTAURANT THESE DAYS. IT SEEMS LIKE JUST ABOUT EVERYONE IS SHORTSTAFFED. TODAY I SPOKE WITH A WOMAN SHE WORKS IN NEW YORK MAINE. SHE HAD AN ANGRY CUSTOMER UPSET ON A BUSY NIGHT ABOUT WAITING FOR A TABLE. HE SWORE AT HER AND HER COWORKER AND THEN HE STORMED OUT. A COUPLE OF WEEKS LATER, A LETTER ARRIVED AT THE RESTAURANT, DIRECTED TO HER. IT WAS JUST APOLOGIZING WITH A $100 BILL. JUST SAYING, I HAVE NEVER ACTED LIKE THIS BEFORE. I ALWAYS TELL PEOPLE TO BE GOOD TO YOUR SERVERS BECAUSE THEY ARE IN HARDSHIP RIGHT NOW AND SURE ON STAFF. THEY ARE DOING THE BEST THEY CAN. HE WAS JUST SAYING THAT HE DIDNT DO THAT, THAT NIGHT. HE HAD A COUPLE OF DRINKS PRIOR TO THAT. NOT THAT HE USED AS AN EXCUSE, BUT HE DID SAY IT PROBABLY HELPED LEAD TO HIM BEING ANGRY AND RUDE. Reporter: HOW DID YOU FEEL WHEN YOU READ THAT REALLY SINCERE APOLOGY? HONESTLY, IT GAVE ME THE GOOSEBUMPS. WHICH I HAVE AGAIN RIGHT NOW. I BELIEVE IN AND GENUINELY NICE PEOPLE OUT THERE AND WE ALL MAKE MISTA