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[Music] they say that champions dont do one thing a hundred percent better they do a hundred things one percent better than their competition as an example the goal of any flooring salesperson is to have their customers satisfied with as few surprises as possible believe it or not this is any competent installers goal as well too often though these goals get sidetracked by poor communications that usually result in the customer being adversely affected when performing your on-site job site assessment it is imperative that you always complete a pre-installation checklist with your customer think of this as your to-do list with the customer it is simply a form that you go through outlining who is responsible for various tasks that will need to be performed typical topics may include trimming of doors appliance disconnections disposal of old flooring etc many stores have pre-printed forms available to use if yours doesnt theyre not difficult to create this process is often ignored bec