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In this ServiceNow tutorial, we cover UI policies, which are used to modify form fields based on specific conditions. UI policies can make fields hidden, mandatory, or read-only. During the demo, we focus on the incident record, which initially has some mandatory fields. We set conditions for the category as "Software" and "Email," resulting in the service and service offering fields being hidden. Additionally, the description field will be marked as mandatory, while the configuration item field will be set to read-only. The tutorial aims to guide users in creating a UI policy effectively.