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In this ServiceNow tutorial, the focus is on UI policies, which allow modification of form fields based on specific conditions. A UI policy can make fields hidden, mandatory, or read-only. The demonstration involves an incident record where certain fields are initially mandatory. The instructor sets conditions for the category, specifically for "software" and "email," resulting in the service and service offering fields being hidden. Additionally, the description field becomes mandatory, while the configuration item field is set to read-only. The tutorial emphasizes creating a UI policy to achieve these modifications, demonstrating its practical application in form configuration.