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In this video, Jay discusses the concept of a cease and desist letter, explaining its purpose, how to send one, and what to include. He shares his extensive experience in the debt collection industry, having worked in various capacities for over 15 years and owned two debt collection agencies. Jay emphasizes that the letter serves to stop communication from a debt collection agency. He encourages viewers to stay tuned for a bonus—a free template example of a cease and desist letter. Viewers are invited to ask questions in the comments for further clarification.