Hide Advanced Field to the Employee Reference Request and eSign it in minutes

Aug 6th, 2022
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How to Hide Advanced Field to the Employee Reference Request

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hey everyone and welcome to todays segment of ask the HR expert I received a great question today thats also super common so I thought Id share with the group the question Center is around employee reference requests should you respond to these how do you respond what should your policies say and who should really be doing these for your organization first lets talk about why this comes up is a common question the centers around some exposure that you might have in the realm of defamation claims so if youve given a negative employee reference and the employee disagrees this is where you might be facing that defamation claim so here are some tips to keep you out of that situation so first off policy you want to make sure the policy states that all of these information requests go to HR this will keep responses compliant and consistent with policy second the employee consent should also be received in writing the reference requests itself should be in writing and the response should

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Use a gform method to enumerate the editable fields on a form, and then iterate through them, setting them as read-only.
Reference qualifiers are a powerful tool that every Service Now administrator and consultant should have in their tool belt. They allow you to dynamically filter the available options from a reference field. Example :- Caller, Assigned To field on Incident Table which refers to User [sysuser] table.
Create a new UI Policy on the table and give the filter conditions as Internal Interview is one of None, In Progress. And use the UI Policy Actions to set Feedback and Interviewer fields Visible false. Also make sure the fields are non-mandatory.
If you are using it on some record producer variable kindly use gform. setDisplay(variable name,false); . This syntax on the record producer hides the field and also saves the space of the field,so the next variable can come just in its place.
To hide a form it is necessary to call the Hide() method of the form to be hidden.
as per the Best Practice of ServiceNow Show/Hide of field must be done using the Catalog UI Policy. Create New UI Policy by clicking on New button. You have to add necessary details and save it. after saving the form you will get UI Policy Action Tab where you need to add variable which you want to make read only.
To hide the reference field Information icon for specific field. Open Browser Developer Tools via F12. Use the element selector and click on icon. In the elements tab locate and copy the value of the HTML attribute from SPAN tag two levels above BUTTON tag.
Removing options will not work on a reference field. Its only valid if it were a choice field. In this case you would need to create an advanced reference qualifier, and a script include on all three fields, and use the input value to determine which results should be displayed.

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