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hi and welcome to this brief introduction on managing after sales queries within Prospect CRM whilst product businesses dont tend to need complex or dedicated support ticketing they do need to manage things like delivery issues product returns and sometimes even warranty and servicing for products they do sell within Prospect CRM you can log customer issues as CRM tickets and this can be done under a specific company or a contact you might be speaking to as you can see on the screen Im in Michelle jewelrys contact record he works at brands of Ipswich down the side menu Ive got a problem section where I can view any log tickets that Michelle has open or indeed historical ones that weve worked on in the past for Michelle if I choose one of these Open tickets and just click on that to open the record straight away when I come into this I can see what stage of the process were in so this has been logged and its a new issue we havent progressed it any further as yet but these are a