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you can get within reason as high response rate as you want its just the matter of what levers do you want to pull to get there hi everyone welcome to peoplemetrics live today were talking about how to increase customer experience or cx survey response rates so sean we often hear people say that survey response rates just in general are in decline is that true not from what were seeing um i know thats thats a common narrative that you know people are over surveyed theyre overwhelming surveys they get all these surveys but the reality is people are sharing their opinions about their experiences more than ever before via surveys via facebook posts via instagram stories you name it and as long as you kind of follow some of the guidelines that were going to provide today you should be getting a response rate in double digits which um you know is pretty good especially without an incentive so were seeing more and more people wanting to provide feedback a