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Selling concert tickets is not especially hard. Despite what your $20 service fee would suggest, on a scale of difficult problems to solve, it lies somewhere between light bulb installation and check cashing. The only remotely hard part you might say a ticketing companys one job is to handle the extremely predictable surge of traffic the day Taylor Swift tickets go on sale. So, of course, thats exactly what TicketMaster failed spectacularly at during her recent Eras tour presale. Traumatized fans told stories of $200 service fees, cryptic error messages, and $50,000 seats. Most left with nothing to show for their eight hours of fighting in the trenches. Others felt like lottery winners simply for having been granted the privilege of paying five, six, or nine hundred dollars for nosebleeds. But although demand for this tour could hardly have been higher, theres nothing new about the unpleasantness of buying tickets. When service fees commonly cost mor
