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In this video tutorial, we learn how to use docHub to complete forbearance agreements online, focusing on Sarah Rose, a bank customer facing financial hardships. Sarah aims to fill out a forbearance agreement to reduce her loan payments. She logs into her banking portal, which displays her pre-loaded profile information. Sarah clicks on the forbearance agreement link, where docHub pre-populates her information to streamline the process. The platform features form field validation that assists her in entering accurate information, guiding her through the completion of all required fields efficiently.