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Acknowledgment statements are vital for customer service agents as they convey empathy over the phone, which can be challenging, especially for non-native speakers. These statements should sound authentic and not robotic, enhancing customer service and leading to more positive outcomes. Effective acknowledgment phrases should express understanding of the customer's situation without adding personal opinions. Examples include conveying that the situation is difficult and committing to finding a solution. It’s important to use these phrases appropriately to avoid coming across as patronizing, ensuring they are perceived as genuine recognition of the customer's issues while also turning negatives into positives.
