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In this video, Mathew guides viewers through creating a Service Level Agreement (SLA) using legal templates. He mentions that a link to the templates is available in the video description. Mathew instructs users to navigate to the "Business Forms" section and search for "Service Level Agreement" to find the appropriate document. During the process, he emphasizes filling in details such as the transaction type (sales of goods or services), the provider's information (address, city, state, zip code), and details about the buyer or customer. He begins to outline how to describe the services being provided.