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Hospitals are mandated to distribute patient satisfaction surveys under the Affordable Care Act. These surveys gather data on patient perceptions of care, facilitating objective comparisons between hospitals on consumer-relevant topics. Hospitals can leverage the results to enhance care quality, accountability, and transparency, with the option to publicly report them. High HCAHPS scores can positively affect hospital reimbursements, while low scores can result in financial penalties. An all-inclusive strategy is essential to boost HCAHPS scores and improve internal quality. It's emphasized that this responsibility extends beyond nurses and providers to all staff interacting with patients.
