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hi everyone in this video we are going to talk about how we can submit our catalog item via an incoming email and service now so when we talk about incoming emails and submitting a catalog item we have two options available one is inbound email actions where we can write scripts and use certain apis like cart api and all to submit our catalog item and the second and most convenient option that we have available as of today is the flow designer where we can pass our incoming email and fetch the body or the subject of the email and accordingly take action and submit a catalog item easily so in this video we are going to talk more about the second option which is the most convenient one using the flow designer so to make things easy and to save some of our time i have already created a catalog item which i am going to submit via an incoming email and in this catalog item i have created a couple of fields like requested by which will specify who is the sender of the email and the short de
