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here is the product knowledge of this mock call i want you to take a minute to at least familiarize all of these information so you will be able to better understand the mock call and now lets begin ready one two three go ring hi thank you for calling powerup this is candice how may i help you hey um did you guys increase your rate for unlimited package not recently no in fact we have not changed our rate since 2010. oh really because this month you guys are charging me 53 dollars instead of 50. really thats weird thats not supposed to happen uh but i could check your account for you though and see what the charge was for i just need your account number and your full name yes please i would appreciate it so my full name is cersei bannister cersei is spelled as c e r s for sorry e i and my last name is banister like the site of a staircase with a single n okay thank you and and your account number account number what account number i i dont have it couldnt you check using my name b
