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in this video were going to show you how to create an incident record and service now here we are at the home page and i have my application navigator here I want to see just the applications and modules that apply to incidents so Im going to type that into the filter here at the top now I have just the items that belong to incidents and I want to create a new one so Im going to click here and heres my new incident record Im going to toggle the navigator off so I have more room on my screen so for the first thing we want to do is we want to identify who brought the incident to our attention this is a reference field so if you type in and press tab itll find that item in the database if there are phone and location attached to that record then those will fill then automatically remember that the configuration item and the assignment group are linked to one another in this particular case were going to say that I some outlook outage and so we want to change this configuration ite