Dealing with paperwork implies making small corrections to them everyday. Sometimes, the job runs almost automatically, especially when it is part of your daily routine. Nevertheless, in some cases, dealing with an unusual document like a Employment Verification Request can take valuable working time just to carry out the research. To ensure every operation with your paperwork is easy and fast, you should find an optimal modifying solution for this kind of tasks.
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This video by Poonam Morti from BMC Software showcases how a user, Bobby, requests an employment verification letter through Live Chat. Bobby needs confidential details included in the letter. The case agent, Qadim, interacts with Bobby through BMC Chatbot and creates a case using the Generate verification letter template. Bobby is provided with a case ID for reference.