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Microsoft has released a new email editor for the Dynamics 365 customer service hub, featuring enhanced controls for creating professional templates. To access the email templates, navigate to the customer service admin center, select productivity, and then manage beside the email templates. From this view, users can edit relevant email templates and access the new editor, which offers a refreshed layout and additional features similar to the Dynamics 365 for marketing email editor. Users can add alt text for images, hyperlink images, set alignment and style, and incorporate buttons into the templates.