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Microsoft have recently released a new email editor for the Dynamics 365 customer service hub this has got some additional controls for creating professional looking templates lets take a look at the setup to access the email templates we just need to change the area to be in the customer service admin Center we can then select productivity and well then select manage just next to the email templates from this view we can then select the relevance email templates select edits and then select the editor youll now see that this has a fresh new layout and it also has some additional features this is very similar to the email editor within Dynamics 365 for marketing first of all if we select an image you will see from within here that we can add some alt text for anybody who might be viewing this using a screen reader you can also see that you can hyperlink this image and you can also set the alignment and the style we can also add buttons into here Im just going to drag a battle in y
