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when a ticket is chosen to be deleted in one desk it is first removed from your view archived and then scheduled for deletion in seven days after seven days have elapsed the ticket is permanently removed from one desk anytime within this period you can restore the ticket that was scheduled for deletion back to its former status without losing any information to schedule a ticket for deletion first navigate to the tickets application in one desk next select the ticket that you wish to delete on the left hand side select the three dots in the actions column and from here you can choose to delete the ticket once you have selected the option to delete your ticket you will be prompted to confirm that you wish to schedule the ticket for deletion if you select schedule for deletion the ticket will be moved out of your view and deleted after seven days have passed once you have scheduled a ticket for deletion a ticket is removed from view and archived in an archival project in one desk if you
