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In this video, the presenter, Jay, discusses cease and desist letters, explaining what they are, how to send them, and what to include. He outlines their purpose in halting communication from a debt collection agency. With over 15 years of experience in the debt collection industry, including roles in skip tracing, collecting, legal, and management, Jay aims to be a helpful resource for viewers. He encourages viewers to ask questions in the comments, promising to respond. As an added bonus, he mentions providing a free example template for a cease and desist letter at the end of the video.