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The key to effective correspondence, whether positive or negative, is clarity and brevity. This tutorial focuses on writing letters of complaint, which are necessary when experiences fall short of expectations, such as poor customer service, unfulfilled promises, or defective products. Writing a complaint letter often stems from emotional dissatisfaction, prompting the need to inform someone or seek a resolution. To manage heightened emotions, it's suggested to draft an initial letter to express feelings, then discard it. Finally, refine the letter by identifying the main points to create a clear and concise message that communicates the complaint effectively.
