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[Music] if a customer has been genuinely impressed with the level of service or product youve provided and takes the time to pass on that feedback it is vital that praise doesnt fall on deaf ears man that was easily the best steak youve ever tasted ever ever uh-huh so I get the bill customers are often reticent to provide positive feedback so when youre lucky enough to be on the receiving end of such a compliment be sure to match the customers enthusiasm and let them know the feedback is appreciated man that was easily the best thing youve ever tasted Im so happy to hear that Ill let the chef know right away thank you failing to acknowledge their excitement could easily turn a happy customer into an embarrassed or disappointed one leaving all of the good work that preceded that moment wasted while you have a delighted customer in front of you its an ideal opportunity to glean more information from them information that might help your business man that was easily the best thin
