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SPEAKER 2: Customer service is a critical skill in IT support. I cant emphasize that enough. You can have all the technical knowledge in the world, but if the user had a poor experience in the process of getting their issue solved, you failed. The techniques well discuss in these videos wont only help you with your users. Theyll help you work better with your peers, your managers, and maybe even your own personal relationships. Keep in mind, these techniques dont work in all situations. The reality is that no matter how great you are at customer service, some situations dont have a good resolution. Plus, everyone is different. So youll need to tweak your style when working with users. But the techniques well cover are intended to make your IT interactions more successful. In IT support, you work with users to fix technology and improve how people use it. To accomplish this, you need to develop a trust between you and the user. Lots of employers believe that good customer servic
