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This video introduces a customer return dashboard tool designed to simplify the analysis of customer returns for businesses. It is a macro-enabled workbook that summarizes returns based on selected criteria, allowing for quick and consistent analysis. The tool supports exporting results as PDF or Excel files for easy sharing and discussion. Users can display data for specific periods, entire businesses, or filter it by individual customers or products. Key metrics include the number of returns, dollar amounts, and quantities of returned products. The dynamic filters are assigned by the program based on source data, and the tool features summary boxes for aggregated data and a detailed return list for each document issued.