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In this video, Jay discusses cease and desist letters, explaining what they are, how to send them, and what to include in the letter. He shares his extensive experience in the debt collection industry, spanning over 15 years, during which he has worked in various roles including skip tracing and legal management, and has owned two debt collection agencies. He emphasizes that a cease and desist letter serves to stop communication from a debt collection agency. Viewers are encouraged to stay until the end for a free template as a bonus. Jay invites questions from the audience to provide further assistance.