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hi im nicola dunbar the national manager for organisational development at the aged care quality and safety commission this short video is part of a series that explains important information about the serious incident response scheme or sirs under sirs approved providers of residential aged care and flexible care delivered in a residential setting need to have an effective incident management system or ims this builds on arrangements that providers should already have in place to identify and manage risks in their service your ims should be clear and consistent outcomes focused and allow for continuous improvement at your service it should keep the consumer at the center of decision-making and actions and facilitate open disclosure and allow those affected by an incident to have a say in how the incident is managed and prevented from happening again there are four key elements to an effective incident management system one policies and procedures two a tool for recording incidents th
