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do you have a customer onboarding checklist Steve Hanson here co-founder of the janitorial store comm and my house clean viscom you know whenever we take on a new client we should always have an onboarding checklist its very important that we get the information that we need to make sure that the operations run smoothly so for example what I always like to do is in my checklist Ill have a number of different things so Ill first of all set expectations Ill have emergency contact information you know how am I going to entry enter the location location for the alarms you know quality control breakage damage and additional work so thats what I have on my checklist and I want to make sure I go over that with my clients to make sure that everything will run smoothly so first of all lets talk about setting expectations and generally you know well do this when we meet with the prospect by letting them know you know what well what were gonna accomplish in that first week what were gon
