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Steve Hanson, co-founder of The Janitorial Store and My House Clean, emphasizes the importance of having a customer onboarding checklist when taking on new clients. This checklist ensures all necessary information is gathered for smooth operations. Key components include setting expectations, obtaining emergency contact details, understanding alarm entry procedures, quality control measures, and addressing potential damage or additional work needs. Hanson highlights the significance of discussing these elements with clients during initial meetings to clarify objectives for the first week and ensure effective service delivery.