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Customer satisfaction feedback can be inconsistent, as most reviews tend to reflect extreme opinions—either very positive or very negative. Often, people share feedback only when they are exceptionally pleased or very dissatisfied, which can skew perceptions. Consequently, the majority of customers, who have only average experiences, often remain silent. This lack of feedback from the middle ground complicates understanding overall customer satisfaction. To improve this, businesses need strategies to encourage more balanced feedback from customers who have had decent experiences, ensuring a fuller picture of customer sentiments.
