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welcome to remedy for this video tutorial in this video we will show you how to change the status of an incident when an email is received in BMC Hill extremely force lets quickly move to the demo section so I locked in remedy for Sauk with my admin credential click on setup and in the quick find search for work rule button select the object at incident history object next remove its status on email lead the evolution criteria as created and every time its edited and in the rule criteria we need to select the equals email receipt click on save in next now in the immediate action we need to select a new field update click on give the name as status change and in the field to update we need to select the incident object because we need to fit the incident status and we need to check for template name here because status is the lookup field and that cannot be used in the field of this so we will update the status through the template so we need to keep the name of the template here I a
