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82% of U.S. consumers stop doing business with a brand due to poor customer service, highlighting the importance of customer satisfaction at every interaction. Poor customer experiences can lead to lost customers, decreased sales, and low employee morale. To ensure customer satisfaction, it's essential to collect feedback throughout the customer journey. A customer satisfaction survey is an effective tool for this. ProProfs Survey Maker allows users to create various online surveys, customize settings, and generate reports, making it a versatile tool for gathering actionable feedback quickly and effectively.