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hi this is Ron Kaufman the author of uplifting service and Im here to tell you that its time to scrap the customer satisfaction survey the shocking truth is that most of those survey forms dont even create satisfaction in fact they create a negative experience for customers like you and me I mean think about it remember the last time you were at a restaurant you enjoyed a really nice meal and youd come to the end after dessert and then the waiter brought you the customer satisfaction survey were you really happy to see it or do you recall the last time you were checking out of a hotel you are already thinking about your onward travel your next destination but I cant leave yet because at the cashiers counter they slide you that long piece of paper mm-hmm the customer satisfaction survey the one where they want you to take your time on a scale of one to ten and tell them for each of these eight characteristics whats most important least important how well theyre performing compar
