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Mike Cayley from the Automotive Training Institute discusses the "three Cs" for managing work orders effectively. The first C is the "Concern," which identifies the customer's specific issues, such as squeaking brakes, leaks, or burnt-out headlights. It's important to separate multiple concerns clearly. The second C is the "Cause," where the technician inspects the vehicle to determine the underlying reasons for the concerns. Finally, the third C is the "Correction," detailing what is necessary to resolve the customer's issues. This method helps maintain organized, clear, and informative work orders that effectively communicate the customer's needs and the technician's findings.
