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were gonna show you how to add a knowledge article to an incident that youre working on in service now here we are at the home page were gonna go into the incident application remember that open incidents that are assigned to you will be found in the my open items application were gonna go down to the incident application and look at the open items that are there and well be working on a particular incident in this case well work on one that has issues with email dont start there we can go in and put in that name of a person for the contact and then we see down here that the short description says issues with email and at the end of the short description if they scroll to the right a little bit theres an icon for the knowledge base if I click on that it will look inside the short description and it will find search results that match whats shown in the short description so wed look down through these different articles and see if any of them pertain to our incident Ill clic
