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hi today Im going to give you a quick demo of time and ill show you how to use the email transcript feature so that if you have a chat with an agent and youd like to send a copy of that chat to yourself you can do that with the web client so Im just going to show you a chat here and once this person gets connected they will see a few new icons pop up at the bottom of that chat window once they click on the email button theyre going to be able to request a copy of the email to be sent to them and now this chats finished im going to show you what that transcript of the chat will look like in your email so theres the copy of the chat that the seeker requested thank you very much for watching this video