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In this video tutorial, Mr. Brandt, a product manager at a company specializing in bulk goods, faces several challenges throughout the week. On Monday, he received a rush order from a key customer, but operations indicated that all systems were already set up, making timely delivery impossible, which frustrated him. By Tuesday, Quality Assurance informed him that a purchased product was too rough and did not meet specifications, heightening his anger. On Wednesday, Mr. Brandt’s frustration peaked when a customer requested that half of their order be delivered in sacks instead of large bags, but production was not prepared for this change, leaving him overwhelmed with problems.