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Providing excellent customer service is challenging as clients expect high-quality experiences and prompt support. To gauge customer satisfaction, ThinkOwl has introduced a new customer satisfaction survey tool. This tool enables businesses to collect client feedback and improve the customer journey. Creating a survey is straightforward: first, name the survey and select the preferred language, using an inbuilt translation tool if needed. Next, type in the central question for feedback and choose a rating scale, which helps calculate the customer satisfaction score and net promoter score. This process enhances the overall effectiveness of customer service efforts.