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[Music] making customers happy always is not easy nowadays clients demand good experience and swift support companies thus strive to make sure that every aspect of customer service is taken care of so how do you find out whether your clients are satisfied think owl the intelligent help desk software introduces an exciting new tool customer satisfaction survey surveys help businesses gather feedback from clients drive improvements across customer journey and assist in measuring their level of satisfaction creating a survey in thinkowl is super easy lets see how it is done first name the survey select the surveys preferred language if required take help of the inbuilt translation tool to translate the content into a language that your clients understand type in the survey question this is the central question and reply to which you are asking for clients feedback choose the rating scale these ratings assist in formulating the customer satisfaction score and also display the net promot