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how much is an adjustment in the next 60 seconds I want to show you guys how to respond to that question how your front desk could then schedule those patients new patients to come into your practice itamp;#39;s the first thing you ask before you go into anything else donamp;#39;t answer the question may I get your name please Jan thank you so much Jan whatamp;#39;s a good phone number I can get in case weamp;#39;re disconnected how did you hear about us get the source from how they heard about you first now what are you experiencing today that prompted the call listen appropriately acknowledge Iamp;#39;m so sorry Jan thatamp;#39;s terrible Iamp;#39;m sorry to hear that that must not be good then let them know that you want to schedule them for a complimentary consult to see the doctor or whatever your offer is to see if we can find what the root cause is and if the doctor can help from there begin your scheduling protocol we have times today and tomorrow which day works better