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In this video tutorial, the focus is on optimizing team productivity through the selection of the right customer success software. With a multitude of options available, the video addresses how to determine which software demos to explore, the number of demos to attend, and criteria for evaluating applications. It emphasizes the importance of preparing questions in advance and considering customized demos. The discussion features Gemma from Chili Piper, who shares insights from her team’s experience in selecting a customer success tool aimed at scaling their operations rather than simply increasing personnel. The session outlines the selection process, outcomes, and future plans for the team.
