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In this tutorial, the speaker discusses the importance of documenting information in a service record and ensuring that administrators are filling in required data. By using required fields, administrators can be forced to input specific information before closing the service record. The tutorial demonstrates how a manager in the IT department can identify missing information, such as a title, and require it to be filled in before closing the record. The process involves clicking on the service record, selecting "design form," and specifying the required field.