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all right hello everyone um we absolutely miss seeing all of you in person and cant wait till that can happen again um as you can see from the slide im john sweden ive been around aaron for quite a while uh both as an ac member an aso ac member a crisp team member and um currently the chief customer officer for aaron next please so this is uh we we do a customer survey every three years um which is uh a pretty uh in-depth uh survey it takes about anywhere eight 15 to 20 minutes to complete uh we had very good results this year um considering there was the pandemic and everything we actually uh were concerned that if we if we could even run this and get and get enough people to participate to to uh validate it and and make it useful to us and and we did we far exceeded actually the uh the participation from the survey that we conducted in 2017. um we use uh a con an independent contractor called rockbridge associates and and this is their expertise uh doing these surveys weve used t
